Welcome to Apex Double Glazing! These Terms of Service ("Terms") govern your use of our products and services. By accessing or using our services, you agree to be bound by these Terms.

1. Definitions

• "Company", "we", "us", or "our" refers to Apex Double Glazing.
• "Customer", "you", or "your" refers to the person or entity purchasing products or services from Apex Double Glazing.
• "Services" refers to the supply, delivery, and/or installation of double glazing products including, but not limited to, windows, doors, and accessories.
• "Agreement" refers to the contract formed by these Terms and any written quotation, invoice, or order confirmation provided by Apex Double Glazing.

2. Quotations and Orders

• All quotations are valid for 30 days unless otherwise stated.
• Quotations are subject to a site survey and may be adjusted following a physical inspection.
• Orders are confirmed only when we receive a signed acceptance and/or deposit payment.
• We reserve the right to refuse any order at our sole discretion.

3. Pricing and Payment

• All prices are inclusive of VAT unless otherwise stated.
• A [typically 30-50%] deposit is required upon order confirmation.
• The balance is due on completion of the installation, unless agreed otherwise in writing.
• Late payments may incur interest at [e.g., 2% per month].

4. Installation and Access

• You are responsible for providing clear access to the installation site.
• Any delays caused by restricted access or other obstacles may result in additional charges.
• We will take reasonable care during installation but are not liable for:
  • Pre-existing structural defects,
  • Minor cosmetic damage due to necessary works,
  • Issues arising from hidden or unforeseen site conditions.

5. Delivery and Completion

• Estimated delivery and installation dates are approximate and may be affected by supply chain delays or weather.
• We will keep you informed of any significant changes.
• Time shall not be of the essence unless explicitly agreed in writing.

6. Warranty

• Our products typically come with a [e.g., 10-year] manufacturer’s warranty.
• Installation work is guaranteed for [e.g., 5 years] against faulty workmanship.
• The warranty does not cover:
  • Damage caused by misuse or negligence,
  • Normal wear and tear,
  • Issues arising from third-party alterations or repairs.

7. Cancellations and Refunds

• Orders may be canceled within [e.g., 7 days] of signing, subject to any cooling-off period required by law.
• After this period, cancellations may incur charges to cover materials, labor, and administrative costs.
• Deposits are non-refundable if work has already commenced or materials have been ordered.

8. Liability

• Our total liability is limited to the total price paid for the product or service in question.
• We shall not be liable for indirect, incidental, or consequential damages.
• Nothing in these Terms shall limit our liability for death or personal injury caused by our negligence.

9. Privacy

• We handle your personal data in accordance with our [Privacy Policy] and relevant data protection laws.
• Information may be shared with third-party contractors or suppliers solely for the purpose of fulfilling your order.

10. Governing Law

• These Terms are governed by and construed in accordance with the laws of [Insert Jurisdiction – e.g., England and Wales / Australia / New Zealand, etc.].
• Any disputes shall be subject to the exclusive jurisdiction of the courts of that region.

11. Amendments

• We may revise these Terms at any time. Updated Terms will be posted on our website or provided to you in writing.
• Continued use of our services after changes constitutes acceptance of the updated Terms.